TERMS OF SALE GENERAL

CONTRACTING CONDITIONS Information prior to the contractual process This website www.artesanotattoosupplies.com is the property of ARTE SANO TATTOO SUPPLIES SL with CIF B95942991 and fiscal address in SAN NICOLAS DE OLABEAGA 12 48013, BILBAO (BIZKAIA), acting commercially under the brand name Arte Sano Tattoo Supplies. The General Contracting Conditions regulate the selling relationship between ARTE SANO TATTOO SUPPLIES SL and the user or client, in accordance with the legal stipulations, in special, Law 7/1998, April 13th, on General Contracting Conditions, Law 3/2014, March 27th, which modifies the revised text of the General Law for the Defense of the Consumers and Users, l The current and applicable regulations on the Protection of Character Data Personnel, Law 7/1996, January 15th, on the Regulation of Retail Trade, and Law 34/2002 July 11th, Services Information Society and Electronic Commerce. ARTE SANO TATTOO SUPPLIES SL reserves the right to make the modifications that consider appropriate, without prior notice, in the General Conditions. Such modifications may be carried out, through their websites, by any form admissible by law and they will be obliged compliance during the time they are published on the web and until they are illegally modified by later ones. However, ARTE SANO TATTOO SUPPLIES SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner. The purpose of the website is tattoo material The duration of the contract will be linked to the delivery of the product without prejudice to the right to withdrawal. As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and action necessary to access the websites of ARTE SANO TATTOO SUPPLIES SL and contract through them. To purchase our products, you can go to the corresponding section of our store on-line. After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If in 24 hours from the completion of the order you do not receive the confirmation, please contact ARTE SANO TATTOO SUPPLIES SL on the customer service telephone number 944 360 960 or by calling email [email protected] All the contents of the web are in Spanish, Catalan, German, English, French, Italian, Portuguese and Russian. The customer, upon receiving the product at the delivery address provided, will receive an invoice or a copy of the order. Offer and validity In the case of a product on sale, the price will always be indicated along with its essential characteristics, offer and its validity. In compliance with current regulations, ARTE SANO TATTOO SUPPLIES SL offers information about all items for sale, their characteristics and prices. However, ARTE SANO TATTOO SUPPLIES SL reserves the right to withdraw, replace or change the products offered to through its website, by simply changing its content. This way, products offered at all times on the web will be governed by the General Conditions of Contracting in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products. Essential characteristics of the products The products offered in our online store include a photograph and the essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified. Guarantee All the products offered on the website enjoy the legal guarantee of the supplier therefore ARTE SANO TATTOO SUPPLIES SL has an after-sales service, while the guarantee, the client may execute it by contacting the establishment of ARTE SANO TATTOO SUPPLIES SL, to the after-sales service, by email to [email protected] or to points established by the supplier itself. In case of any doubt, you can contact the helpline for the clients 944 360 960 or by email [email protected] Prices All products indicate the sale price in Euros and include Value Tax Added (VAT). If any other tax is applicable, this will be indicated (IGIC or IPSI). Delivery and transport costs ARTE SANO TATTOO SUPPLIES SL makes shipments in Spain Peninsula, Islands Balearic Islands, Portugal, European Union countries and internationally, having to contact ARTE SANO TATTOO SUPPLIES SL to check the availability of the destination country. Shipping costs will be applied depending on the shipping area, variables according to weight and destination. The distribution of products is carried out through NACEX for shipments to Spain Peninsula and Portugal. Order execution Products that depend on ARTE SANO TATTOO SUPPLIES SL: ARTE SANO TATTOO SUPPLIES SL informs that orders received before 5:30 p.m. will be sent on the same day for delivery within 24 working hours, after 5:30 p.m. they will be shipped the next day. ARTE SANO TATTOO SUPPLIES SL undertakes to deliver the order in a maximum of 24 hours in Spain Peninsula, 3 to 4 days for international shipments and 3 to 8 days for Balearic Islands. Products that depend on the manufacturer: ARTE SANO TATTOO SUPPLIES SL we have products that depend on the manufacturers or distributors. This situation prevents ARTE SANO TATTOO SUPPLIES the possibility of accurately informing their customers about the availability of the products as well as to guarantee a determined delivery period that, in any case, will depend on the time taken by the manufacturer or the distributor in supplying the product. Payment Methods The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice: - VISA or MASTERCARD credit card All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL security technology (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network. Likewise, the information about your credit card is entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered in any ARTE SANO TATTOO SUPPLIES SL server. When paying with a VISA or MASTERCARD, the following information will always be requested: the number card, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, offering this way, guarantee about the security of the transaction. This form of payment is valid only on the web. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In that case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be carried out as soon as possible. However, if the purchase had actually been made by the cardholder and the demand to return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding position, that will be obliged to ARTE SANO TATTOO SUPPLIES SL to compensate for damages and damages caused as a result of said cancellation. - Wire transfer By selecting the bank transfer you will receive, together with the confirmation of your order, an email with the bank details of ARTE SANO TATTOO SUPPLIES SL. It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to be able to validate it. If you wish, you can send us the proof of the transfer by e-mail [email protected] But in any case, the order will not be considered effective until our department of administration does not have bank confirmation of the transfer. Remind you that the payment must be made in EUROS and that all eventual commissions from change and banking run on their own. In the case of bank transfers made from outside Spain, it is very important that when you order the transfer, always tell your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. If not, ARTE SANO TATTOO SUPPLIES SL could paralyze the shipment of your order by not receiving the full amount of the same. Possible exchange and banking commissions are borne by the client. - Cash on Delivery If you wish, we can send you your cash on delivery order, which you will pay upon receipt. If you select this payment method, a 2.50 Euro supplement will be charged - PayPal Allows you to send payments on the Internet safely and comfortably. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. PayPal offers a service specially designed for those who they are not satisfied with traditional payment mechanisms. The client will be charged 3.00 Euros as a supplement. More information on PayPal. http://www.paypal.com. The availability of the products offered by ARTE SANO TATTOO SUPPLIES SL may vary based on customer demand. Although ARTE SANO TATTOO SUPPLIES SL updates the stock periodically, the product requested by the customer could be out of stock at that time. In case of nonexecution due to unavailability, ARTE SANO TATTOO SUPPLIES SL at the time who is aware of this situation will notify the client by email. The period of this communication will not exceed in any case the maximum period of 30 days. ARTE SANO TATTOO SUPPLIES SL will be able to give the double option of: supplying the client without increase price, a product with similar characteristics or of superior quality, or except for provable and justified reasons by ARTE SANO TATTOO SUPPLIES SL within this same payment period the sums paid for the canceled order. Right of withdrawal, returns and claims The buyer will have a period of fourteen calendar days to withdraw, from the day that the client receives the product, without any penalty and without indication of the reasons. The exercise of the right of withdrawal must be made by notification through telephone communication to 944 360 960, addressing the email [email protected], Sending your letter to our postal address SAN NICOLAS DE OLABEAGA 12 48013, BILBAO (BIZKAIA), or through the withdrawal form. As established in article 103 of Law 3/2014, March 27th, which modifies the text consolidated of the General Law for the Defense of consumers and users, the supplies of services or goods made according to the consumer's specifications or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, they are exempt from withdrawal. Return The client must return or deliver the product directly to ARTE SANO TATTOO SUPPLIES SL, to the address SAN NICOLAS DE OLABEAGA 12, 48013, BILBAO (BIZKAIA), without any delay undue, and in any case within a maximum period of fourteen calendar days from the date on which the formalize the right of withdrawal from the contract. The deadline will be understood to have been fulfilled if the client carries out the return of the product before the end of the term. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. On the moment we check that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid. Payment refund The reimbursement of the amounts received by the client will be made using the same means of payment done by the client, as long as it has not been provided otherwise. ARTE SANO TATTOO SUPPLIES SL may retain the refund until the product has been received, reason for withdrawal, or until the client provides proof of return, according to which condition is met first. Return of the defective product. In case the product is not in good condition and the causes attributable to it, are not a consequence of the client, he will have the right to return the product, informing ARTE SANO TATTOO SUPPLIES SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal. ARTE SANO TATTOO SUPPLIES SL undertakes to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the client wishes to file a claim, the establishment of ARTE SANO TATTOO SUPPLIES SL is located in SAN NICOLAS DE OLABEAGA 12, 48013, BILBAO (BIZKAIA) or at via email [email protected] Jurisdiction Likewise, ARTE SANO TATTOO SUPPLIES SL reserves the right to present the shares civil or criminal law that it deems appropriate for the improper use of its website and content or for the breach of these conditions. The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction complying with the rules on jurisdiction and competence to respect. ARTE SANO TATTOO SUPPLIES SL is domiciled in BIZKAIA, Spain.

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